Omnichannel intelligent customer service system
Zero-code access to websites/APPs/applets, AI+manual collaborative response, allowing companies to reduce customer service costs by 60% and increase service efficiency by 3 times
Omnichannel Access, Zero Traffic Loss
One-time integration, full control over all network conversations
Whether users come from official websites, apps, H5, or Telegram/WhatsApp, just embed 1 line of code to aggregate all consultation entry points.
✅ Supports automatic synchronization of B2B2C e-commerce member information, enabling agents to anticipate user order status
✅ Cross-platform conversation history synced via cloud, eliminating repeat problem descriptions when users switch devices
✅ Automatic mobile adaptation with one-click voice/video call initiation (proprietary WebRTC technology)
Multi-Vendor Multi-Site, Limitless Scaling
Manage N brands on 1 platform with flexible resource allocation
HQ creates master account with unlimited sub-vendors; each gets independent settings for agent groups, auto-reply rules and data dashboards.
✅ Vendor autonomy: Unlimited agents & client sites
✅ HQ oversight: Cross-brand analytics & real-time audit
✅ On-demand scaling: Add 100+ agents in 10 mins, auto-release post-campaign
Why Choose Us?
✅ Omnichannel Coverage
Seamless integration across PC/H5/APP/WeChat/Mini Programs/B2B2C stores – unify all conversations in one place.
✅ 10K+ Concurrent Capacity
Millisecond response, handles 10K+ messages/sec – rock-solid during sales/peak traffic.
✅ WebRTC Video Calls
Industry-exclusive browser-based video calls – no plugins needed for face-to-face support.
✅ Unlimited Multi-Vendor Scaling
Support unlimited vendors with independent management & unlimited agents – perfect for enterprise operations.
NexChat Customer Support Platform
Enjoy 10,000 minutes of free usage every month
Standard
Perfect for small startups – ready-to-use with essential features
$USD 15 /month
Included Features🤯
1 Agent
Live Chat
Team Collaboration
Multichannel Integration
Scalability Without Limits
Smart Routing
Real-time Translation
Channel Capacity (3)
Concurrent Chats (25)
Translation Quota (10,000 characters)
Not Available in Mainland China
Professional
Ideal for SMBs with full-feature pre-sales & omnichannel needs
$USD 25 /month
Included Features🤯
1 Agent
Live Chat
Team Collaboration
Multichannel Integration
Scalability Without Limits
Smart Routing
Real-time Translation
Channel Capacity (5)
Concurrent Chats (50)
Translation Quota (300,000 characters)
Mainland China Supported
Enterprise
For mid/large businesses with dedicated customer success services
Contact Sales
Included Features🤯
Customizable Seat
Live Chat
Team Collaboration
Multichannel Integration
Scalability Without Limits
Smart Routing
Real-time Translation
Channel Capacity (Customizable)
Concurrent Chats (Customizable)
Translation Quota (Customizable)
Mainland China Supported
Intelligent Cloud Contact Center
Omnichannel · High-Concurrency · AI-Powered All-in-One Solution
Designed for multi-scenario, high-traffic environments. Zero-barrier omnichannel integration. AI-human collaboration boosts efficiency, captures opportunities faster while cutting service costs by 80% and increasing CSAT by 200%.
Key Features
AI Service Hub
-
24/7 AI Assistants
✅ Dual-engine NLP (Keywords+FastGPT): >95% accuracy with order/member data auto-linking
✅ Self-learning: Dialogues feed vector DB for continuous improvement -
Seamless Human-AI Handoff
✅ Auto-escalation to agents with zero-delay context transfer
Premium Conversation Experience
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Proactive Engagement Tools
✅ Smart pop-ups: Auto-trigger personalized messages based on browsing behavior
✅ Cross-platform unification: Merge multi-channel inquiries under single customer profile -
1-Second Connection
✅ Zero-download: Click-to-chat with mobile optimization
Enterprise Management Hub
-
Multi-level Permission System
✅ Master account + unlimited sub-agents with smart routing by group/skill/priority
✅ One-click session transfer across teams/departments -
Data-Driven Insights
✅ Live dashboard: Multi-dimensional analytics on volume/response time/conversion
✅ Full customer journey tracking: Source/search terms/history
Deep System Integration
-
Open API Ecosystem
✅ Seamless ERP/CRM/eCommerce integration with real-time order sync
✅ Supports MySQL/MongoDB/on-premise deployment for data security -
WeChat Ecosystem Integration
✅ Official Account templates + Mini Program service + web auth login for private traffic management
Use Cases
Rich Message Formats
Supports text, emoji, images, videos, rich text, voice, files, forms and more
Cloud-Based Chat History
Permanent chat storage with real-time sync across devices – access conversations anytime, anywhere
Customer Profile Sync
Syncs customer avatars, nicknames, membership tiers and order details for seamless communication
Customer Satisfaction
Automatically or manually solicit feedback, then analyze ratings to calculate CSAT scores
Product Cards
Send product card messages with automatic link-to-card conversion
Smart Input Guidance
Auto-suggest relevant questions as customers type to accelerate inquiry process
Multi-Bot System
Configure unique bot Q&A for each customer touchpoint
Multi-Site Support
Connect multiple websites with customized chat widgets and dedicated agent assignments
Official Account Menu Tracking
Tracks follower menu clicks in WeChat Official Accounts for complete visibility
Enhanced Security – Zero Third-Party Dependencies
Complete solution with self-hosted applications and databases
Open Source Code
Includes both frontend source code + backend executables. Unlike other SaaS solutions with recurring per-agent fees, HelpDesk offers one-time purchase with lifetime usage!
Unlimited Agents
Single deployment supports multiple clients (websites). Each registration represents a merchant account – with no restrictions on merchants or agent seats.
Data Security
All source code and chat data stored on your own servers with zero third-party dependencies. Features SSL encrypted tunneling to prevent data breaches.
Golang + Vue Architecture
Leverages Golang’s high-concurrency capabilities to effortlessly handle peak traffic loads
Easy Deployment
Single binary file – no environment setup required. Supports mobile APP, web chat, images, voice, emojis, and file sharing.
Multi-Agent Routing
Smart conversation distribution with transfer capabilities – ensures accurate information delivery without redundant customer inputs
10,000+ Business Customers
They love using HelpDesk every day!
+356128376
Daily Chat Volume
+367894665
Daily Ticket Flow
+85 %
Boost Conversion Rate
+58 %
Cut Costs by At Least
How Can I Assist You?
Book a Consultation
- Get a quick understanding of our product and pricing.
- Learn how to systematically boost your team’s efficiency.
- Obtain a pricing plan tailored to your team’s size.
Email Consultation
- Collaborate with NexChat on business opportunities.
- Establish media partnerships with NexChat.
- Other inquiries.
Private Deployment
- Empower and accelerate team growth comprehensively.
- Provide stable and reliable technical support to clients.
- Other inquiries.
Rated 4.6/5 stars in hundreds of reviews!
Why do founders, sales teams, customer support, and customer experience teams all love HelpDesk?
David Williams
E-commerce Customer Service
HelpDesk is a very powerful and practical customer service communication platform, which allows me to easily manage customer conversations across multiple social media channels, improving customer satisfaction and loyalty.
Sarah Johnson
Product Manager
I’m impressed by HelpDesk’s chatbot feature, which can customize personalized conversation flows and knowledge bases based on my business scenarios and needs, achieving high-efficiency and accurate automated responses.
Amy Turner
Chief Customer Officer
An outstanding intelligent customer service platform tailored to your business! Since using HelpDesk, I’ve saved a lot of time and energy, boosting my work efficiency and quality.
HelpDesk is a full-channel online support system built with Golang and Vue. It’s a self-hosted, easy-to-deploy solution that only requires a MySQL database, offering an out-of-the-box experience for website-based customer support. Designed to help developers and small to medium-sized businesses quickly integrate custom support functions into their systems.
PC website support, app support, H5 support, and personalized ChatGPT knowledge base training.
Website： https://helpdesk.bet/