Rocking an AI customer service system powered by the LLM

I’m the high-performance online customer service solution for businesses.

Consult Register

What Sets Us Apart from Other Support Systems: Strong Typing, High Concurrency, Compiled Execution, and Enterprise Private Cloud Deployment. Multi-User, Website, App, E-commerce, Public Account, and WeChat Mini-Program Support. Multi-Language, File Sharing, Location Sharing, Voice/Video Calls, AI-Powered Auto-Replies, Knowledge Base, and ChatGPT Integration.

Rocking an AI customer service system powered by the LLM

I’m the high-performance online customer service solution for businesses.

Consult Register

What Sets Us Apart from Other Support Systems: Strong Typing, High Concurrency, Compiled Execution, and Enterprise Private Cloud Deployment. Multi-User, Website, App, E-commerce, Public Account, and WeChat Mini-Program Support. Multi-Language, File Sharing, Location Sharing, Voice/Video Calls, AI-Powered Auto-Replies, Knowledge Base, and ChatGPT Integration.

Why Choose HelpDesk?

Stable, High-Performance, and Feature-Rich

Since 2019, HelpDesk has been built with the high-performance Golang language and improved through 3,356 updates.

High Performance

Golang uses multi-core CPUs for asynchronous parallel processing, channels for communication, and compiles into binary executables for top-notch efficiency.

High Concurrency

Golang runs thousands of Goroutines with ease, far outperforming system threads. Channel-based communication simplifies workflows and boosts efficiency.

Stable Operation

PHP+MySQL systems like Workerman handle processes less reliably and lack efficiency. Swoole is complex to install and struggles with system compatibility.

Feature Overview

Key Features

An online support system with intelligent and manual reply options, multi-channel integration, and instant customer engagement.

Website Integration

Instant online support for PC and H5 websites.

Free Integration

WeCom Support

Seamless integration with WeCom apps or customer support.

Free Integration

AI Integration

Supports GPT-3.5 or GPT-4 for training intelligent knowledge bases.

Free Integration

Bot Platforms

Compatible with Doubao, Kimi, Tongyi Qianwen, GLM4, and Baichuan bots.

Free Integration

We Support AI Chatbots

Integrates powerful API models, custom-trained knowledge bases, and personalized enterprise assistants.

Quick Chat

Visitors can chat directly by clicking the support icon or link without downloading any software or plugins, ensuring convenience.

Proactive Invite

Invite online visitors to chat proactively, turning passive interactions into active engagement. The system auto-displays chat invitations.

Chat Transfer

Easily transfer chats between agents when one is busy or upon client request. The system ensures seamless consultation handoffs.

Auto Reply

Set automated responses like greetings or FAQs. These display when visitors initiate chats or accept invitations.

Visitor Stats

Analyze traffic, customer info, and chat data from multiple angles. Gain insights into visitor behavior for better engagement.

Chat Logs

Search chat records by time or agent. Chats can also be saved directly to a local computer for easy reference.

Quick Chat

Visitors can chat directly by clicking the support icon or link without downloading any software or plugins, ensuring convenience.

Proactive Invite

Invite online visitors to chat proactively, turning passive interactions into active engagement. The system auto-displays chat invitations.

Chat Transfer

Easily transfer chats between agents when one is busy or upon client request. The system ensures seamless consultation handoffs.

Auto Reply

Set automated responses like greetings or FAQs. These display when visitors initiate chats or accept invitations.

Visitor Stats

Analyze traffic, customer info, and chat data from multiple angles. Gain insights into visitor behavior for better engagement.

Chat Logs

Search chat records by time or agent. Chats can also be saved directly to a local computer for easy reference.

Designed with Care, Built with Precision

HelpDesk is a private, localized online chat and support system. Built with Golang Gin framework and MySQL, it uses a multi-threaded model to handle high concurrency. Our system supports multi-tenant operations, integrating seamlessly with public accounts, mini-programs, PC websites, mobile sites, apps, and multilingual platforms. Thoughtfully designed to meet user needs, it offers years of continuous development, easy installation, and one-click deployment via BT Panel. Free from SaaS platform restrictions, it enables you to create your own custom support system.

Multi-Merchant Support Supports multiple merchants/sites. Each registered user becomes a merchant, adding unlimited sub-accounts and linking unlimited client sites.

Smart Allocation Primary accounts claim chats first, with smart allocation to sub-accounts. Chats can also be easily transferred between agents.

Mobile/Web App Support The system auto-adapts to mobile devices and integrates seamlessly with apps via H5.

WeChat Integration Communicate with visitors via WeChat official accounts or mini-programs. Supports web authorization, template messages, and message push APIs.

B2B2C Mall Support Unlimited agent seats for private deployments. Admins can add unlimited merchants, and each merchant can add unlimited agents with third-party visitor integration.

AI Auto Reply Set FAQs for automated replies or use keywords to trigger chatbot responses for quick and efficient customer support.

Voice/Video Calls Real-time voice/video calls with visitors using webRTC technology. This unique feature enhances customer interaction like no other system.

Other Features Text, image, and voice messaging; visitor tags and notes; message previews; data analytics; source tracking; automated greetings; and message monitoring.

Professional Online Support System Provider

PC / H5 / Mini-Program / App Multi-Platform Coverage

Source Code + Private Deployment, Custom Features + Technical Support

Enhanced Security, No Third-Party Dependencies

Complete software and database hosted on your own server

Open Source

Includes frontend source code and backend executable files. Unlike other systems with annual agent fees, HelpDesk is a one-time purchase for lifetime use!

Unlimited Agents

One system supports multiple users (websites). Each registered user becomes a merchant with no limits on merchants or agents.

Data Security

All program code and chat data are stored on your server, with no third-party dependencies. Supports SSL encryption to prevent data breaches.

Golang + Vue Framework

The power of Golang easily handles high concurrency, ensuring smooth performance no matter how many visitors you have!

Easy Deployment

Deploy with a single binary file, no environment setup needed. Supports mobile apps, web consultations, and multi-format communication like images, voice, emojis, and files.

Multi-Agent Allocation

Supports agent routing and transfers for seamless multi-agent communication. Ensures precise message delivery without clients repeating themselves.

Documentation

Deployment Guide | User Manual

WebSite： https://helpdesk.bet/

HelpDesk is a full-channel online support system built with Golang and Vue. It’s a self-hosted, easy-to-deploy solution that only requires a MySQL database, offering an out-of-the-box experience for website-based customer support. Designed to help developers and small to medium-sized businesses quickly integrate custom support functions into their systems.

PC website support, app support, H5 support, and personalized ChatGPT knowledge base training.